- Introduction
- Information We Collect
- Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, date of birth, and medical information. We collect this information when you create an account, fill out forms, or communicate with us.
- Non-Personal Information: This includes information that does not directly identify you, such as your IP address, browser type, operating system, and browsing behavior. We collect this information automatically through cookies and other tracking technologies.
- Protected Health Information (PHI): As a telehealth provider, we collect and store Protected Health Information (PHI) as defined by HIPAA. This includes any information, whether electronic or physical, that relates to the past, present, or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present, or future payment for the provision of health care to an individual.
- How We Use Your Information
- To Provide Services: To deliver the telehealth services you request, such as online consultations, prescription services, and health-related information.
- To Communicate with You: To respond to your inquiries, provide customer support, and send you important notices about your account or our services.
- To Improve Our Website: To analyze how users interact with our Website and to make improvements to its functionality and content.
- For Marketing Purposes: With your consent, to send you promotional emails about our services or other offers that may be of interest to you.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes, including HIPAA regulations related to the privacy and security of your Protected Health Information.
- To Protect Our Rights: To protect our rights and the rights of others, including enforcing our Terms of Service.
- Disclosure of Your Information
- Healthcare Providers: We may share your PHI with other healthcare providers involved in your care, as necessary to provide you with treatment.
- Business Associates: We may disclose your PHI to our business associates who perform functions on our behalf and who have agreed to protect the privacy of your PHI as required by HIPAA.
- Service Providers: We may share your information with third-party service providers who help us operate our Website, such as hosting providers, payment processors, and email marketing services. These providers are obligated to protect your information and are only permitted to use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
- Business Transactions: In the event of a merger, acquisition, or other business transaction involving The Healthy Place, your information may be transferred to the new entity.
- With Your Consent: We may share your information with third parties with your explicit consent.
- Data Security
- Encryption: We use encryption to protect your data during transmission.
- Access Controls: We restrict access to your information to authorized personnel only.
- Secure Storage: We store your information in secure facilities.
- HIPAA Compliance: We adhere to all applicable HIPAA regulations to ensure the privacy and security of your Protected Health Information.
- Your Rights
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions as permitted by law.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to File a Complaint: If you believe your privacy rights have been violated, you have the right to file a complaint with the Secretary of the Department of Health and Human Services.
- Cookies and Tracking Technologies
- Children’s Privacy
- Changes to This Privacy Policy
- Contact Us